Privacy Policy

Effective Date: 1st January 2025
Last Updated: 27th August 2025

1. Introduction

Macavis Group Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Data Controller

Macavis Group Limited
Castle View Park, Holmestone Road, Dover, Kent CT17 0UG
Phone: 01304 898142
Email: sales@macavis.co.uk

3. Information We Collect

3.1 Personal Data

We may collect the following types of personal information:

• Contact information (name, email address, phone number, postal address)
• Project details and requirements
• Payment and billing information
• Communication records (emails, calls, meetings)
• Website usage data (IP address, browser type, pages visited)

3.2 How We Collect Information

We collect information through:

• Direct communications (enquiries, quotes, contracts)
• Website forms and contact methods
• Phone calls and email correspondence
• Site visits and surveys
• Cookies and website analytics

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance: To provide construction services
• Legitimate interests: For business operations and customer service
• Legal obligation: To comply with health & safety, tax, and other legal requirements
• Consent: For marketing communications (where applicable)

5. How We Use Your Information

We use personal data to:

• Provide quotes and construction services
• Process payments and maintain accounts
• Communicate about projects and services
• Comply with legal and regulatory requirements
• Improve our services and website
• Send relevant marketing communications (with consent)

6. Data Sharing

We may share your information with:

• Subcontractors and suppliers (for service delivery)
• Professional advisers (accountants, lawyers, insurers)
• Regulatory bodies (when legally required)
• Credit reference agencies (for payment processing)

We do not sell or rent personal data to third parties for marketing purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure servers and encrypted communications
• Access controls and staff training
• Regular security reviews and updates
• Secure disposal of confidential information

8. Data Retention

We retain personal data for:

• Active projects: Duration of project plus 6 years
• Financial records: 7 years (legal requirement)
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months maximum

9. Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Erase your data (where legally permissible)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent (where applicable)

To exercise these rights, contact us at sales@macavis.co.uk

10. Cookies

Our website uses cookies to:

• Remember your preferences
• Analyse website performance
• Improve user experience

You can control cookie settings through your browser preferences. For more details, see our Cookie Policy.

11. International Transfers

We primarily process data within the UK. Any international transfers will be protected by appropriate safeguards as required by law.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children without parental consent.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.

14. Contact Us

For questions about this Privacy Policy or our data practices, contact:

Email: sales@macavis.co.uk
Phone: 01304 898142
Address: Castle View Park, Holmestone Road, Dover, Kent CT17 0UG

15. Complaints

If you have concerns about our data handling, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.

Last updated: 27th August 2025